What are Public ‘Services’

In a previous post I highlighted some of the challenges that are inherent in managing public services due to the nature of being ‘public’. However, there are also challenges that come with managing a ‘service’. These challenges apply across private and public services, and whether delivered by public, private or Third sectors. These issues areContinue reading “What are Public ‘Services’”

Graduation 2012

Last week I had the privilege of going to the QMU graduation ceremony. This is always a highlight of the year for me but this year was quite unique due to the presence of Susan Boyle who received an honorary degree. This was publicised across the world (see The Jamaica Observer and The Washington Post) and generatedContinue reading “Graduation 2012”

The ‘publicness’ of banks

Wake up to the latest Rhianna single playing on your iPod through a Bose docking station. Go to the bathroom and brush your teeth with a Phillips Sonic Rechargeable toothbrush. Have a shower using Molton Brown Shower wash. Moisturise. Then go to your kitchen and have some Rice Krispies Multi-Grain Shapes with B Vitamins and Iron. Open TheContinue reading “The ‘publicness’ of banks”