Public Services Governance Graduates 2014

On Monday I was in Cardiff for a celebratory lunch, hosted by Academi Wales, to recognise the achievement of graduates from the PgCert Public Services Governance programme. Below is a copy of my talk:   Public Services Governance – Graduation Thank you to Academi Wales for inviting me to give this short talk. It’s greatContinue reading “Public Services Governance Graduates 2014”

Lean Public Services

I was recently asked by a student to provide a brief account of the advantages and disadvantages of applying lean management systems in the delivery of public services. This is my quick attempt at a brief answer! First of all, what is Lean Management? This is actually a rather difficult question as terms such asContinue reading “Lean Public Services”

Guest post – Ministers vs Civil Servants

Due to annual leave, sick leave and teaching prep over the last few weeks my blog has taken something of a backseat. I’ve drafted a number of posts but haven’t yet got them finished. So while I try to get my head above water again I am pleased to have another guest post from Professor Eddie Frizzell, Visiting ProfessorContinue reading “Guest post – Ministers vs Civil Servants”

What are Public ‘Services’

In a previous post I highlighted some of the challenges that are inherent in managing public services due to the nature of being ‘public’. However, there are also challenges that come with managing a ‘service’. These challenges apply across private and public services, and whether delivered by public, private or Third sectors. These issues areContinue reading “What are Public ‘Services’”

What are ‘Public’ Services

Public service organisations are highly complex for many reasons. As such it is important that any education or training for public service workers is tailored to the public service context. One particular aspect of this complexity is the nature of the ‘public’ who they serve. I was (along with others) really sorry when the excellentContinue reading “What are ‘Public’ Services”

What is Public Governance?

NB: This was originally posted in 2012. As of September 2018 I no longer work at Queen Margaret University. As such some of the links on the below post may no longer work. For information about my current post please go to the about me section of this website. Focus and purpose Queen Margaret UniversityContinue reading “What is Public Governance?”