Training and education for public service workers mustnt be forgotten.
Osborne’s attack on public servants won’t work By Ian Elliott, Queen Margaret University George Osborne’s populist attack on public sector salaries made for just the headlines he wanted. He promised to end “automatic progression pay” in the civil service by 2015-16, and to work towards ending it in the education system, the NHS, the prisonContinue reading “SR2013 and Progression Pay”
I was recently asked by a student to provide a brief account of the advantages and disadvantages of applying lean management systems in the delivery of public services. This is my quick attempt at a brief answer! First of all, what is Lean Management? This is actually a rather difficult question as terms such asContinue reading “Lean Public Services”
In a previous post I highlighted some of the challenges that are inherent in managing public services due to the nature of being ‘public’. However, there are also challenges that come with managing a ‘service’. These challenges apply across private and public services, and whether delivered by public, private or Third sectors. These issues areContinue reading “What are Public ‘Services’”
Public service organisations are highly complex for many reasons. As such it is important that any education or training for public service workers is tailored to the public service context. One particular aspect of this complexity is the nature of the ‘public’ who they serve. I was (along with others) really sorry when the excellentContinue reading “What are ‘Public’ Services”
NB: This was originally posted in 2012. As of September 2018 I no longer work at Queen Margaret University. As such some of the links on the below post may no longer work. For information about my current post please go to the about me section of this website. Focus and purpose Queen Margaret UniversityContinue reading “What is Public Governance?”