Higher Education in most countries has experienced remarkably consistent reforms in management and finance in the past few decades. These reforms are remarkable because they follow consistent patterns in countries with very different socio-political, welfare and economic systems and university traditions. This research involves an exploration of the implications of user charges for access by considering the tuition element of undergraduate study as well as the theoretical and practical justifications for reforms.
Recently I met someone with the word innovation in their job title. This struck me as quite interesting. I wondered, how innovative do they need to be in their job? Do they do all the innovation in their workplace or are others explicitly involved? Now I don’t want to question the work of this particularContinue reading “Innovation”
I was recently asked by a student to provide a brief account of the advantages and disadvantages of applying lean management systems in the delivery of public services. This is my quick attempt at a brief answer! First of all, what is Lean Management? This is actually a rather difficult question as terms such asContinue reading “Lean Public Services”
In a previous post I highlighted some of the challenges that are inherent in managing public services due to the nature of being ‘public’. However, there are also challenges that come with managing a ‘service’. These challenges apply across private and public services, and whether delivered by public, private or Third sectors. These issues areContinue reading “What are Public ‘Services’”
Public service organisations are highly complex for many reasons. As such it is important that any education or training for public service workers is tailored to the public service context. One particular aspect of this complexity is the nature of the ‘public’ who they serve. I was (along with others) really sorry when the excellentContinue reading “What are ‘Public’ Services”